CANCELLATION & REFUND POLICY

Updated on : 22-Nov-2019

Cancellation of an order is possible only by the in-store personnel. Refunds will be done as given below.

Our policy lasts 48 hours. If 48 hours have gone by since placing your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if any). To complete your return, simply visit the Printola merchant (who processed the particular order) and request for a return. It is NOT required you to send your purchase to our office address.

If the reason for return is print quality or quantity due to printer hardware, ink cartridges, paper quality, etc. then the received product(s) are eligible for exchange only.

If the reason for return is print quality or quantity due to technicalities of the platform (website and mobile application) and its services, then the received product(s) are eligible for refund only.

Exchanges are possible only by mutual understanding between the customer and the Printola merchant who serviced the particular order. The final decision for exchange is at the sole discretion of the Printola merchant.

Refunds are applicable ONLY if there is a shortfall in quality or quantity in the received product due to technicalities of the platform and its services. Any shortfalls in print quality or quantity due to printer hardware, ink cartridges, paper qualities, etc. will NOT be refunded.

If request is approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company / bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at raj@printola.in or Customer Support : +91 99007-30906